Legal
Service Agreement
This Service Agreement governs the professional relationship between NumJumpTech (CR: 268615) and clients who commission services. It defines the project workflow, responsibilities of each party, revision terms, delivery process, and the conditions under which hosting and domain services are provided. By engaging NumJumpTech to deliver any service, you agree to the terms set out below.
Services Offered
NumJumpTech provides the following professional services:
Website design and development.
Brand identity and logo design.
Creative media production (video, photography, music).
Digital marketing and SEO.
Google Business Profile optimisation.
Domain registration and renewal.
Web hosting (shared, dedicated, and VPS).
Business email services.
cPanel hosting account management.
Website maintenance and technical support.
Each service engagement is governed by a project proposal agreed upon in writing before work commences.
Project Workflow and Phases
All projects follow a structured delivery process consisting of the following phases:
Discovery and Brief: We gather all requirements, goals, and constraints before beginning any work.
Strategy and Planning: We define the scope, timeline, deliverables, and technical approach.
Design and Production: We produce the agreed work and submit it for client review.
Client Review and Feedback: The client reviews the work and submits consolidated feedback.
Revisions: We implement approved revisions within the agreed scope.
Final Approval: The client signs off on the completed work.
Delivery: Final files and assets are transferred upon receipt of full payment.
Each phase requires written approval before the next phase begins. Approval to proceed constitutes acceptance of the work completed in the prior phase.
Client Responsibilities
The client is responsible for providing all materials and information necessary to complete the project, including:
Brand assets: logos, fonts, colour palettes, and brand guidelines.
Content: all written text, images, video, and media for use in the final deliverable.
Access credentials: hosting logins, domain access, CMS accounts, and any required third-party platform access.
Timely feedback and written approval at each project milestone.
Accurate business information, legal details, and registration data.
The client warrants that all content provided is owned or properly licensed, is accurate, and does not infringe any third-party rights. NumJumpTech assumes no liability for legal issues arising from client-provided content.
Client Delays
NumJumpTech shall not be held responsible for any delays in project delivery resulting from actions or inactions by the client. Client delays include but are not limited to:
Late or incomplete submission of required content, materials, or brand assets.
Delayed approvals, feedback, or written sign-offs at any project phase.
Missing, inaccurate, or changing project requirements after the brief has been confirmed.
Additional requests or scope changes introduced after a phase has been approved.
Extended periods of client non-response or unavailability.
Failure to provide required access credentials or platform access.
In all such cases, the project timeline is automatically extended by the equivalent delay period. NumJumpTech reserves the right to reschedule the project accordingly.
Projects paused for more than 30 calendar days due to client inactivity may be subject to a reactivation fee before work resumes.
Revision Policy
Each project includes a defined number of revision rounds as specified in the project proposal.
Revisions are adjustments within the approved scope and do not include new features, additional sections, structural redesigns, or changes to the fundamental creative direction.
All revisions must be submitted as a single consolidated list per round. Piecemeal or incremental revision requests may each be counted as a separate revision round.
Requests that fall outside the agreed scope will be treated as new work items and quoted separately.
Revisions or changes requested after final approval and delivery will be treated as a new project engagement.
Delivery and Acceptance
Final deliverables are released in the agreed formats upon receipt of full and final payment.
The client has 7 calendar days from the date of delivery to raise any concerns regarding the final output. After this period, delivery is deemed accepted.
Upon full payment and delivery, ownership of all final deliverables transfers to the client. Preliminary concepts, rejected designs, and working files remain the property of NumJumpTech unless explicitly agreed otherwise in writing.
NumJumpTech retains the right to display completed work in its portfolio and marketing materials unless otherwise agreed in writing.
Payment Terms
All projects require a deposit payment before work commences. Deposit amounts and payment milestones are defined in the individual project proposal.
Final deliverables will not be released until full payment has been received.
All fees are exclusive of applicable taxes unless stated otherwise in the project proposal.
Outstanding balances not settled within the agreed timeframe may result in work being paused until payment is received.
Hosting, Domains and cPanel Services
NumJumpTech may provide the following infrastructure services on behalf of the client:
Domain name registration and annual renewal.
Shared, dedicated, and VPS web hosting.
Business email account setup and management.
cPanel hosting account provision.
When these services are provided, the client remains solely responsible for:
Paying annual renewal fees on time. NumJumpTech is not responsible for domain or hosting expiration resulting from non-payment.
Providing accurate registration information. Inaccurate details that cause service suspension are the client's responsibility.
Ensuring all hosted content complies with applicable laws and hosting provider terms of service.
NumJumpTech acts as a facilitator for these services. Suspension, expiration, or loss of domain names, hosting accounts, or email services resulting from the client's failure to renew, provide accurate information, or comply with provider policies is not the responsibility of NumJumpTech.
Hosting and domain services are subject to the terms, pricing, and availability policies of the respective providers.
Company Obligations
NumJumpTech commits to:
Delivering all agreed services with professional care and within the defined scope.
Maintaining confidentiality of all client information, files, and business details.
Communicating project progress and any challenges transparently and in a timely manner.
Applying current industry standards and best practices to all technical and creative work.
Not subcontracting project work without prior client knowledge.
Governing Law
This Service Agreement is governed by the laws of the Arab Republic of Egypt.
Any disputes arising from a service engagement shall first be addressed through negotiation. If unresolved, disputes will be referred to the competent courts of Egypt.
For legal inquiries, contact us at: legal@numjumptech.com