Refund Policy

Non-Refundable Deposits

All projects require a non-refundable deposit to commence work. This deposit covers initial strategy, discovery, research, and early-stage design and development work.

Deposit amounts are specified in individual project proposals and are due before any work begins.

Deposits are non-refundable regardless of subsequent cancellation unless NumJumpTech is unable to commence the agreed services.

Cancellations During Active Projects

If a client cancels a project after work has commenced, payment is due for all work completed to date at the time of cancellation.

A detailed accounting of work completed and associated costs will be provided upon cancellation.

Any remaining balance above work completed may be credited toward future services at NumJumpTech's discretion.

Refund Eligibility

Refunds may be considered in the following limited circumstances:

Refunds are not available for dissatisfaction with creative work after revision rounds have been completed as agreed.

Refunds are not available for delays attributable to client-side factors including failure to provide content, feedback, or approvals in a timely manner.

Revision Policy

Each project includes a defined number of revision rounds. Additional revisions outside this scope may be charged separately.

We encourage clients to provide thorough feedback at each stage to minimise the need for revisions outside scope.

Refunds are not applicable when a client simply changes direction or preference after approved work has been completed.

Process for Requesting a Refund

To request consideration of a refund, contact us in writing at sales@numjumptech.com with your project details and reason for the request.

We aim to review and respond to all refund requests within 7 business days.

All decisions are made in good faith and in accordance with these terms.